Overview
Sales Executive Jobs in Oyibi, Greater Accra Region, Ghana at Appolonia City Ghana
Title: Sales Executive
Company: Appolonia City Ghana
Location: Oyibi, Greater Accra Region, Ghana
Under the general direction of the Customer Service Executive, you will act as the main point of contact in all matters relating Appolonia Connect – Telecom client concerns and needs.
- Serve as the lead point of contact for all Telecom customer account management matters
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Take ownership of customer issues and follow problems through to resolution in accordance with the customer service charter
- Continuously improve customer service experience, create engaged customers and facilitate organic growth for the Telecom customer base over time
- Liaise with the technical team to undertake new connections and re-connections to Appolonia Connect Telecom fibre
- Support all regulatory activities that are necessary to operate and maintain the Telecom Business
- Work closely with the Utilities Manager to implement and manage the Telecom Billing and Revenue Management System to ensure profitability
- Provide accurate, insightful and timely reports, memos and presentations as requested by the management
- Establish and maintain effective working relationships with staff, other departments, regulatory agencies, consultants and customers. Responds to requests for information and meets commitments with reasonable time
- Creativity by being able to compose creative ways to increase brand awareness and build brilliant relationships with the clients
- Monitor all communication channels to ensure proper follow up is done to resolve inquiries promptly
- Develop a keen understanding of telecom objectives, audiences, and competitive landscape, to ensure sales success
- Conform with and abide by all written and non-written regulations, policies, work procedures and instructions; ensure conformance and conforms to all safety rules and ensures use of all appropriate safety equipment
- Perform other duties as assigned
Requirements
Hard skills and experience:
- Degree in Business Administration, Sales, Marketing or relevant field
- Proven work experience as an Account Manager, Sales Officer or equivalent
- Solid experience with CRM software
Soft skills:
- Mature, pragmatic and flexible
- Team player but comfortable working autonomously
- Strong written and verbal communication skills
- Rigorous and organised approach
- Good attention to detail
- Hands-on, ready to roll up the sleeves
- Ability to multi-task, establish priorities, and maintain organisation in a rapidly changing environment
Personal characteristics:
- High energy
- Result-oriented
- Strong work ethic
