Overview
JR. Business Travel Program Operations Coordinator Jobs in United States at Largeton Group
Title: JR. Business Travel Program Operations Coordinator
Company: Largeton Group
Location: United States
JR. Business Travel Program Operations Coordinator Platform Migration & Hospitality Operations Support
Location: Remote (Chicago, IL Preferred)
Duration: 6 18 Month Contract
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- Assist with data validation, account onboarding, and system migration activities to ensure service continuity and data accuracy.
- Act as a liaison between various teams (sales, hotel operations, loyalty, digital product) during migration and stabilization phases.
- Operate in an execution-focused, high-volume, detail-oriented environment, supporting both operational workflows and customer service escalations.
- Support reporting, documentation, SOP development, and operational troubleshooting.
### Key Responsibilities
- Manage business travel account operations including setup, maintenance, and troubleshooting.
- Assist in onboarding, migration validation, application processing, and account updates.
- Validate, reconcile, and cleanse data during platform migration and post-launch stabilization.
- Serve as primary contact for hotel and field seller inquiries; triage operational issues.
- Collaborate with cross-functional teams to ensure smooth communication and follow-up.
- Handle inbound requests and escalations from internal stakeholders, ensuring timely resolution.
- Maintain accurate records, operational documentation, and support basic reporting in Excel.
### Required Experience & Skills
- Minimum 1 year in hospitality operations, customer service, account support, or related operational roles.
- Background in hospitality, hotel sales, travel operations, or customer-facing support preferred.
- Experience with hospitality systems (Opera, Envision, CRM, PMS).
- Exposure to digital product teams or system implementation projects is a plus.
- Experience in platform migration or system rollout environments preferred.
- Strong customer service, escalation management, and cross-functional coordination skills.
- Proficient in Microsoft Excel for data organization and reporting.
- High attention to detail, strong communication, and organizational skills.
- Ability to work independently in a fast-paced environment.
### Ideal Candidate Profile
- Hospitality or travel operations experience.
- Comfort working across multiple stakeholder groups.
- Strong data accuracy and reporting skills.
- Experience supporting system transitions or platform changes.
- High customer service orientation and strong problem-solving capability.
### Work Environment
- Remote position
- High-volume, cross-functional enterprise hospitality environment.
- Focused on platform migration and post-launch stabilization.
- Frequent interaction with hotel, sales, loyalty, and digital product teams.
### Submission/Interview Requirements
- Video interview required.
